For providing your services, we require your pet have a current rabies vaccine. Please list the rabies # and exp. date as well as providing your current veterinarian information.

ALL Appointments require a $50 trip (charge)deposit. This charge will be fully credited toward your total balance for pet's groom. Bookings will only be confirmed once the trip fee is paid. If you must rescheduled or cancel your pet's appointment we ask you give us a full 48 hour notice; at that time you may reschedule and your $50 will transfer to that booking. If 48 hour notice is not given, the client is expected to forfeit or if the trip deposit is not yet paid, the client will still be liable to make that $50 payment before we will schedule another time.

If we come to your confirmed appointment and no one is at home, Our groomers will make every effort to be on time; however, due to unforeseen occurrences when working with live animals and the possibility of traffic hold ups, weather delays, fuel stops, etc., Heaven Scent reserves the right to have a 2 hour window from your (actual) scheduled time.

EXAMPLE OF THE 2HR. WINDOW: Appt. 12:00pm - Groomer is not late until 2:00pm.

If you are a "no show" you will be billed for the entire amount of the confirmed groom. If your groomer feels his/her delay will take longer than the 2 hour window, we will call and either reschedule your groom appointment or refund you, your choice.

During extreme heat (index 105°^) or thunderstorms in the area, we will reschedule.

Merchant Policies